Open the Registry Editor ( regedit.exe) and go to HKEY_CURRENT_USER\Software\Microsoft\Office\16. ![]() Remove saved Office and Microsoft accounts under the Generic Credentials section.Start Windows Credential Manager using the command: control /name Microsoft.CredentialManager (or go to Control Panel\User Accounts\Credential Manager).Restart PC and try to sign in office applications and check the result. After this, you can go to Credential Manager > Select Windows Credentials > Under the Generic Credentials, delete any items which relate to Microsoft Office. If this simple method to clear the previous account data from your computer has not helped, you have to completely remove this Microsoft 365 profile and saved usernames and passwords from Windows Credential Manager. Please make sure you have signed out all accounts in Office and quit the applications. Open an Office app and sign in with your Microsoft account.Do it for all Microsoft Office apps (Excel, PowerPoint, Outlook, Word, etc.).Remove all connected Office services from your profile ( File -> Account -> Connected Services -> Remove Services).After the above steps, now follow the below steps to deactivate previous Office 365 installation: a. Click on My account> My installs> Installs> Click on the Deactivate beside the device name 3. You can finish a previous user session by signing them out of an Office app or Windows (using the Sign Out button on the top right of your Office app or in the menu: File -> Account) Sign into the Office 365 portal of your old user and click on the display name present at top-right of Office 365 Home page.The best solution is to sign out the previous user from all Office 365 (Microsoft 365) apps. ![]() The matter is that Microsoft 365 supports only one session for users of the same organization. The issue occurs if a user from the same organization (tenant) your Microsoft 365 account belongs to is signed in on this computer or to an Office app (Word, Excel, Outlook, etc.). ![]() Sorry, another account from your organization is already signed in on this computer.
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